The Most Appropriate Ways to Resolve QuickBooks Error OLSU 1013

 

QuickBooks Online is the best accounting application, but while connecting with your bank, the application shows some glitches, and an error message appears on the screen that says, "QuickBooks Error OLSU 1013- An unexpected error occurred". The error occurs when QuickBooks cannot establish communication with your bank or financial institution. Users encounter the error due to an inactive bank account for Online banking in the application.

There are multiple reasons which lead to the Bank of America Error message OLSU-1013.

This post will discuss the possible reasons behind the error code and rectify them using simple steps. Therefore, make sure to stick to this post till the end. 

What is Bank Feed error OLSU 1013? 

QuickBooks Error OLSU 1013 occurs due to the QuickBooks application's inability to communicate with the bank's server. Once the error code appears, it comes along with an error message that says, "An unexpected error has occurred." Further, the error message prompts you to click the Cancel button and contact QuickBooks Support to resolve the error.

 

Read Also: All About QuickBooks Condense Data Utility

Possible causes behind the Bank Connection Error OLSU 1013 are?

There are several reasons which lead to QuickBooks Error OLSU 1013. Some of the most common reasons are described below given list.

• An outdated version of the QuickBooks application may lead to the error code.
• Incorrect login user-id and password can also trigger the error code.
• An unsupported version of the Internet Explorer can also evoke the error code.
• Maybe the Bank server is under maintenance when you are trying to communicate with it.
• An unstable Internet Connection could also be the reason.
• Outdated Banking Institution Directory.
• The error may occur if you are not using the Express or Side by Side Mode.

Important Things

1.      Ensure that you are using the latest version of the QuickBooks application.

• Open QuickBooks Desktop and go to the Help menu.
• Choose the Update QuickBooks tab.
• Now, in the Update QuickBooks screen, click on the Update Now option.
• Note- To remove all the previously downloaded updates, checkmark on the Reset Update box.
• Finally, choose the Get Updates icon.

Make sure that  your internet connectivity is stable.

 

Create Backup of your company file

• Open QuickBooks in single-user mode.
• Go to the File menu and select the Back Up Company option.
• Now choose, Create Local Backup and proceed to click on Local Backup.
• Click Options and choose where you want to save the backup file.
• Finally, click on the OK button and then click Next.

Cross-check your user ID and password before signing in to your online banking.

 

Internet Explorer must be your default internet browser.

 

Update Internet Explorer

• Click on the Start icon.
• Now, type in Internet Explorer.
• Choose Internet Explorer.
• Next, on the upper right corner of the screen, click on the gear icon.
• Select About Internet Explorer and check the box next to Install new versions automatically.
• Lastly, click on the Close button.

Quick and straightforward Ways to Rectify QuickBooks Error OLSU 1013

Solution 1 - Resolve your Internet Explorer Settings

• Open Internet Explorer and click on the Gear icon.
• Now, from the Internet Options, select the Advanced tab.
• From the Security section, uncheck the box for USE TLS 1.0
• Checkmark the box for USE TLS 1.2 to enable TLS 1.2 protocol and click on Apply button.
• Finally, click OK and restart your system to check if the error is resolved.

Solution 2 - Set QuickBooks to Use the Express Mode

• Open QuickBooks Desktop, go to the Edit tab and select Preferences.
• Now on the left side of the screen, click on the Checking option.
• Click on the Company Preferences tab and then select Express Mode once you are in the Bank Feed window.
• Finally, click OK to save changes.

 

Solution 3- Update your Financial Institution Directory

• Open the QuickBooks application, go to the banking tab.
• Click Bank Feeds and then choose Bank Feeds Center.
• Now, select Sync all for this bank from the drop-down menu.
• Note- If automatic Update does not take effect, follow the steps given below for manual updating.
• Go to the Windows File Explorer and follow the path C:\ ProgramData\ Intuit\ QuickBooks XXXX\ Components\OLB \branding \filist.
• Now, click on the link available for your QuickBooks version.
• Press CTRL + A keys on your keyboard to select all the text on the page.

Solution 4- Under the Company and Personal Preferences 

• Open QuickBooks, and with the administrator account, sign in to your company file.
• Under the Edit menu, select Preferences and click Checking.
• Now, under the My Preferences tab, choose Default for all the options.
• Under the Company Preferences tab, choose Default account for all the options.
• Finally, click OK and try to login into your online banking using QuickBooks.

 

Summary

QuickBooks Error OLSU 1013 appears on the screen when the QuickBooks application can't communicate with the bank's server. In this post, we have discussed the error code briefly. We hope that you can resolve the error quickly by following the solutions mentioned above.